This page brings together the two sections of our Terms of Service that concern refunds — cancellation & refunds, and the consumer right of withdrawal. The full Terms govern; the sections below are reproduced from them unchanged and keep their numbering there.
6. Cancellation & refunds
You can cancel at any time, in-app or by contacting us. Cancellation takes effect at the end of your current subscription period: you keep access until then, the subscription does not renew, and fees already paid for the current period are not refunded on a pro-rata basis. This does not affect any mandatory refund rights you have as a consumer, including the right of withdrawal below.
What stays after a subscription ends. Nothing is deleted: your training history, your connected services and your account remain, and the coach pauses. Once you have paid for three months in total, on any plan and in any combination, editing your own calendar stays available to you for good, subscription or not — you can build, move and adjust your own sessions; the coach's own work needs a plan. This grant survives cancellation and lapse; it ends only with the account itself (§18).
8. Right of withdrawal (consumers)
If you are a consumer in the EU/EEA, you may withdraw from a distance contract within 14 days, without giving a reason. Because TriHonu is a digital service you can use immediately, when you start using it you ask us to begin providing it at once and acknowledge that your right of withdrawal ends once we have started — so you cannot withdraw for a period you have already had access to. Switzerland has no general statutory cooling-off period for online contracts; we apply the above for EU/EEA consumers.