Terms of Service

1. Eligibility & access

Using TriHonu requires a personal account, and it is intended for adults: you must be at least 18 years old and able to form a binding agreement with us, and not barred from doing so under applicable law. The account may be used only by the registered person and for their own purposes. Commercial use, or use on behalf of others — in particular by coaches with their own athletes — requires our prior consent and may be subject to additional or different terms.

2. The service (beta)

TriHonu provides AI-assisted training plans, readiness insights, and coaching. It is offered on a beta basis: features may change, break, or be withdrawn. It is a coaching tool — not a medical device or a medical service. No particular training, performance, health or other outcome is owed.

3. Not medical advice

TriHonu is coaching guidance and does not provide medical advice. The app’s output is informational and not a substitute for professional medical, physiotherapy, or nutritional advice. You decide, on your own responsibility, whether and to what extent you act on any recommendation or training suggestion. If you have any health concerns before or while using TriHonu, consult a medical professional. The Health & Safety Disclaimer applies in addition.

4. Your account

You are responsible for keeping your sign-in credentials secure and for activity under your account. Accounts are for a single person; do not share them. Tell us promptly if you suspect unauthorized use.

We may take reasonable measures to verify account security, and may temporarily restrict or block access where there are concrete indications of unauthorized, abusive or security-endangering use.

5. Subscriptions, prices & billing

Some features are or will be offered as a paid subscription. Where they are:

• Term & renewal — subscriptions run on a recurring term — monthly or annual, whichever you choose at checkout — and renew automatically for a further term of the same length unless you cancel before the next subscription period begins. Cancellation takes effect under §6 at the end of the current subscription period; there is no pro-rata refund for a period already begun, so on an annual term that is the remainder of the year.
• Prices — prices for consumers are shown including VAT. We may change prices for future subscription periods. We tell you about a price change before the period it first applies to begins; notice goes to the e-mail address held in your account, and you are responsible for being able to receive and read e-mail at that address. A change never applies to a period you have already paid for.
• Trial — a trial is a paid term of 14 days (21 days if you arrived through a referral) for 1 unit in your currency. It is not free, and the unit is not credited against your first month. Starting one requires a payment method. At the end the trial converts automatically into the plan you chose when you signed up, and that plan’s full price is charged. Before the trial ends we show you the subscription price that will then apply and the date of the first regular charge. You may cancel at any time during the trial, in which case it does not convert and nothing further is charged. Each person is entitled to one trial. Until subscriptions open, no paid trial starts and nothing is charged; everything above applies from the moment they do. What happens to your data if you do not continue is described in the Privacy Policy.
• When the contract forms — your order is an offer that incorporates these Terms; the subscription contract is concluded when we confirm or activate it (for example, by an order confirmation or by giving you access; access granted for a trial counts as access).
• Payment — payment is handled by Paddle.com Market Ltd. acting as merchant of record. Paddle is your contracting party for the payment itself: it takes the payment, issues the invoice, accounts for VAT and handles refunds. Your contract for the use of the service is with TriHonu GmbH. See the Privacy Policy for how your payment data is processed.

6. Cancellation & refunds

You can cancel at any time, in-app or by contacting us. Cancellation takes effect at the end of your current subscription period: you keep access until then, the subscription does not renew, and fees already paid for the current period are not refunded on a pro-rata basis. This does not affect any mandatory refund rights you have as a consumer, including the right of withdrawal below.

What stays after a subscription ends. Nothing is deleted: your training history, your connected services and your account remain, and the coach pauses. Once you have paid for three months in total, on any plan and in any combination, editing your own calendar stays available to you for good, subscription or not — you can build, move and adjust your own sessions; the coach's own work needs a plan. This grant survives cancellation and lapse; it ends only with the account itself (§18).

7. Late payment & dunning

If a payment due fails, we may make further collection attempts and may restrict or suspend access to paid features until payment is complete. If payment remains outstanding we may discontinue the service entirely; the fee owed for the subscription period already begun remains owed. We charge consumers no reminder or handling fees beyond what the law allows.

8. Right of withdrawal (consumers)

If you are a consumer in the EU/EEA, you may withdraw from a distance contract within 14 days, without giving a reason. Because TriHonu is a digital service you can use immediately, when you start using it you ask us to begin providing it at once and acknowledge that your right of withdrawal ends once we have started — so you cannot withdraw for a period you have already had access to. Switzerland has no general statutory cooling-off period for online contracts; we apply the above for EU/EEA consumers.

9. Acceptable use

You agree not to: misuse or disrupt the service; attempt to access other users’ data; scrape, reverse-engineer, or circumvent security; upload another person’s data without their consent; or use TriHonu for anything unlawful.

10. Your content & data

You keep ownership of the data and media you provide. You hereby grant us a limited licence to process it solely to operate and improve the service for you (including sending relevant context to our AI provider to generate your coaching). You warrant that you hold the necessary rights to anything you upload.

11. Connected services

If you connect Garmin or a similar service, your use of it is governed by their own terms and privacy policies. We are not responsible for third-party services, and they may change or restrict access at any time. We do not warrant the continued availability or compatibility of connected services.

12. AI limitations

AI-generated output can be wrong, incomplete, out of date, or unsuitable for your individual situation. Treat it as an automatically generated suggestion, to be checked on your own responsibility before you act on it. TriHonu does not warrant the accuracy, the completeness or the fitness for any particular purpose of an individual AI output.

13. Warranties & availability

We provide the service with reasonable care and skill. We do not guarantee that it will be uninterrupted or error-free, and we may suspend or discontinue features, or the whole service, at any time — during beta especially. Your mandatory statutory rights as a consumer are not affected by this section.

14. Limitation of liability

To the extent permitted by law: we are not liable for indirect or consequential loss (such as lost profits, lost data, or missed goals); and our total liability for direct damages is limited to the fees you paid for the service in the 12 months before the event giving rise to the claim. Nothing in these Terms limits liability for intent or gross negligence, for death or personal injury, or any liability that cannot be limited by law — including your mandatory consumer rights.

Essential contractual duties. Where we negligently breach a duty whose fulfilment makes the proper performance of this agreement possible in the first place, and on whose observance you may regularly rely, we are liable despite the exclusion above — limited to the loss that was foreseeable and typical for this kind of contract when it was concluded.

15. Subcontractors

We may use subcontractors and other assistants to perform our obligations, and we remain responsible for their performance as for our own. Where they process personal data, the Privacy Policy names them and governs how they may do so.

16. Force majeure

If performance is prevented or materially impeded by force majeure, we are released from the affected obligations for its duration and for a reasonable restart period. Force majeure includes natural events, war, civil unrest, terrorism, sabotage, strikes, pandemics, official orders, large-scale failures of power, internet or telecommunications, outages at cloud, hosting or other third-party infrastructure, and cyber-attacks. If it lasts more than 30 days, either party may end the agreement, and fees already paid for services not delivered are refunded. Further claims are excluded to the extent the law allows.

17. Referral programme

Members can invite friends with a personal link or code. The programme is voluntary, and its rewards are a thank-you rather than a payment. Rewards are granted for payments received from 1 November 2026. It works like this:

• What counts as a referral — a person who creates their first TriHonu account through your link or code and had no account before. You cannot refer yourself, and an account you control or use is not a referral.
• What your friend gets — a trial of 21 days instead of 14. Everything else about the trial (§5) is unchanged.
• Boost — when your friend’s first payment for a plan is received (the trial term itself does not count, whatever it costs — see §5), you receive 15 coaching actions on your account. They are valid until the end of your next billing period, and are credited only while you are on a paid plan — otherwise they wait until you are. There is no limit to the number of Boosts.
• Free month — for every three referred friends who each complete three paid months, one renewal of your own subscription is free: a 100% discount on your next billing period, applied to your subscription. Limited to four free months per rolling twelve months. A free month needs an active subscription to attach to; where your subscription already carries another discount, we arrange it with you directly.
• Refunds — if a payment that earned a reward is refunded, the referral no longer counts. Rewards not yet applied lapse; rewards already applied are not taken back.
• No cash value — rewards have no cash value, are not transferable, are not paid out, and are not refunded on cancellation. They can only be credited to your own TriHonu subscription.
• Genuine referrals only — we may withhold or revoke rewards for referrals that are not genuine: accounts created to collect rewards, referrals of yourself, or payments made and refunded in a pattern. We will tell you if we do.
• Changes — the rewards described here are committed until 31 December 2026. After that we may change or end the programme with 30 days’ notice; rewards already earned are always honoured.
• Privacy — you see only the initial and status of the friends you referred; your friend sees your first name on the page your link opens. Nothing else is shared between you.

18. Termination

You can stop using TriHonu and delete your account at any time. We may suspend or end your access if you breach these Terms, if you are in default on payment, or to protect the service or other users. Where termination follows a breach for which you are responsible, there is no claim to a refund of fees already paid, to the extent the law allows. On termination your licence to use TriHonu ends — including the calendar-editing grant in §6, which is tied to the account; sections that by their nature should survive (such as liability and governing law) continue to apply.

19. Intellectual property

All rights in the service — in particular in the software, user interfaces, trade marks, designs, databases, texts, graphics, training concepts and other content provided by TriHonu — remain with TriHonu GmbH or the respective rightholders.

You receive a personal, limited, non-exclusive, non-transferable and non-sublicensable right to use the service as intended for the duration of the contract. No rights beyond that are granted. Your own data and media remain yours (§10).

20. Governing law & jurisdiction

These Terms, and every contractual relationship with TriHonu GmbH, are governed by the laws of Switzerland, excluding its conflict-of-law rules. The place of jurisdiction for disputes arising out of or in connection with them is the registered seat of TriHonu GmbH: the seat is Maur, canton of Zürich (registered address Winkelweg 5, CH-8127 Forch), so the competent court is the Bezirksgericht Uster (Uster district court). For business customers this place of jurisdiction is exclusive. For consumers it is not — the mandatory consumer-protection rules, and courts, of your country of residence continue to apply where the law so requires.

21. Severability

If a provision of these Terms is or becomes invalid, the rest remains in force. The invalid provision is replaced by a valid one that comes closest to its intended commercial purpose; the same applies to any gap. For consumers, the statutory rule takes the place of an invalid provision rather than a substitute we choose.

22. Changes to these Terms

We may update these Terms. For material changes we will give reasonable advance notice by email and in-app; if you do not accept a material change, you may cancel under §6 before it takes effect. If the subscription renews after a change has taken effect because you did not cancel, that counts as acceptance of the revised Terms. The version date above shows which version you are reading.

23. Provider & contact

TriHonu is operated by TriHonu GmbH, Winkelweg 5, CH-8127 Forch, Switzerland, CHE-219.470.047. Questions about these Terms: hello@trihonu.com.