Sign-in sends a code to your email address. If it does not arrive:
- Check the spam folder. The code is in the subject line, so you can read it without opening the message.
- Make sure you are using the address you were invited on. An invitation is tied to one address.
- Wait a minute and request another. Codes are short-lived, and an old one stops working once you ask for a new one.
If your email is a work address, your employer's filter may be holding it. A personal address usually gets through where a corporate one does not.
If you set a password and it is not working: there is no reset link yet. You do not need one — press Email me a sign-in link instead on the same card, or go back to the code. Both work whether or not you ever set a password, and neither depends on remembering it.
Still stuck? You cannot reach in-app help while signed out, but these articles are readable at trihonu.com/help without an account.